**Effective March 27th, 2014**
As a three-chair Gentlemen’s Grooming Parlor, our personal and professional income is based solely upon the Barber services provided to you, our clients. As a “Gentlemen’s Grooming Parlor”, every effort will be made on our part to treat you as a Gentleman. In return our expectation is that you the client, as a Gentleman, will make every effort to be keep your scheduled appointment. While we understand that circumstances may arise that will require a possible cancellation or rescheduling of an appointment, the following policies are in place to ensure that we can accommodate all of our valued clients as efficiently and effective as possible given the limited amount of available appointments per week.
24 hour advanced notice is required for any appointment cancellations. The online booking service will allow you to cancel your appointments as necessary. For any cancellation less than 24 hours, the client will be charged for the full price of the missed service. Two consecutive cancellations in less then a 24 hour period will cause a client to lose their online scheduling privileges, and we reserve the right to refuse future services to the client.
Failure to completely show up for a scheduled appointment without cancelling it online, or without first contacting me by way of telephone, text or email, will cause a client to lose their online scheduling privileges and the client will be charged for the full price of the missed service. Furthermore, we reserve the right to refuse future services to any clients for failure to show up for an appointment without the courtesy of an advanced cancellation or notification.
To ensure that we deliver the best possible haircut, shave and customer service to our clients, we have allocated the necessary time to complete each service. Arriving on time for your scheduled service(s) insures the proper time necessary for me to comfortably complete your services. We regretfully cannot satisfactorily complete any service if a client arrives more than 10 minutes late, and we reserve the right to decline any service to a client who is 10 minutes late for their scheduled appointment, and we reserve the right to charge the client for the full price of missed service as a result.