Prior to reserving your grooming appointment at either our Berkeley or Danville locations, please take a moment to read and familiarize yourself with our policies below. By reserving your appointment today, you acknowledge that you have read and agree with the policies. Thank you, and we look forward to your upcoming visit.
24 hour advanced notice is required for any appointment cancellations. The online booking service will allow you to cancel your appointments as necessary. For any cancellation less than 24 hours, the client will be charged for the full price of the missed service. Two consecutive cancellations in less then a 24 hour period may result in the forfeiture of a client’s online scheduling privileges, and we reserve the right to refuse future services to the client.
Failure to completely show up for a scheduled appointment without cancelling it online, or without first contacting us by way of telephone, text or email, may result in the forfeiture of the client’s online scheduling privileges and the client will be charged for the full price of the missed service. Furthermore, we reserve the right to refuse future services to any clients for failure to show up for an appointment without the courtesy of an advanced cancellation or notification.
Arriving on time for your scheduled service(s) insures the proper time necessary for us to comfortably complete your service. We regretfully cannot satisfactorily complete any service if a client arrives more than 10 minutes late. As a result, a client who arrives more than 10 minutes we reserve the right to decline service and charge the client for the full price of missed service(s).